Frequently Asked Questions

1. What is your price match guarantee?

If you find the product at a cheaper price from another supplier from Canada, we would be happy to match prices as long as you provide the details of the price and the supplier. Please read our exclusive "Price and Product Guarantee".

2. Do you provide free shipping?

YES, we will pay for your shipping costs if you order quantity three or more of any product irrespective of price. Please read our exclusive "Price and Product Guarantee".

3. Who is the manufacturer of your products?

All of our products come with our guarantee that they are manufactured by original brand manufacturers. For e.g. Restylane is manufactured by Q-Med, Sweden , Orthovisc is manufactured by Anika Therapeutics, Hyalgan is manufactured by Fidia, Italy, Synvisc is manufactured by Genzyme. If for any reason you are not happy with the product you purchased you can simply return it to us for a full refund. Please read our "Price and Product Guarantee"

4. What are your hours of operation?

Our Medical Service Managers are available to serve you Monday through Friday, from 08:00 AM to 05:00 PM PST. At Canada Medical Company, you may call us 24 hours a day. If you call outside of the pharmacy hours, you can leave a message in our automated system and we will return your call the next business day.

5. Are your prices in US dollars?

All prices listed on the website are in United States Dollars.

6. How long will it take to get my order?

Your order is shipped the same day and you should receive it within 6- 8 business days.

7. What do I do when I don’t find a product I am interested on your website?

Pease ask our Medical Service Managers at 1-866-979-6337 and they would be more than happy to check the availability of the requested product.

8. Do you ever have price increases?

Due to market fluctuations, prices of items may change from time to time, however, we notify all of our clients about these changes.

9. What do I do if the product I need is not on your website?

Please call our Medical Service Managers, they would be more than happy to check the availability of the requested products.

10. How do we pay for the order?

We accept Visa, Mastercard, Amex and certified cheques.